Bethlehem Wire Rope® products are highly engineered machines, and as a result, many questions are asked, from general questions such as the rated breaking strength for a particular wire rope to more technical questions such as the amount of deflection to be expected for a particular catenary system.  Occasions also arise when our help to address a particular need is required in the field.  Wirerope Works, Inc. has an extensive technical support system to fulfill the needs of our customers.

Wirerope Works, Inc.'s Customer Service Department is the foundation of its in-house service team. Open from 8:00 a.m. to 5:00 p.m. Eastern time, our seven-member Customer Service Team is available to help with any inquiries concerning our Bethlehem Wire Rope products.  In addition, our Customer Service Representatives are supported by a team of engineers who are also available to assist customers in the more technical aspects of our wire rope and strand products.  After normal business hours, we're prepared to assist our customers in times of emergency.  Key members of our team are on-call 24 hours per day to help our customers in any way possible.

In the field, customers are served by Regional Sales Managers, supported by Product and Field Service Managers.  With over 15 years average service in the wire rope industry, each member of the Sales Team is always available to help customers better understand the products manufactured by Wirerope Works, Inc..

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